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Featured Article

How to say NO clearly and comfortably

In our last blog post, we talked about the reasons why you should say NO sometimes and how that little word can help you gain clarity in your own goals.

This week we are going to look at key ways that you can say no and mean no, but do it kindly, too.

1. No excuses

It’s often the prevarication around the word NO that causes all the problems. Because we feel uncomfortable in refusing a request, we often feel we need to provide excuses or beat around the bush, rather than plainly saying “no”. It’s this evasion that provides the window of opportunity for others to mistake our NO for a YES and, before we know, we’ve agreed to the request we were hell-bent on refusing!

Instead, just be straight. Don’t stall or hesitate. Your refusal is enough. You can offer a brief explanation if you wish, but don’t feel duty-bound to. Be assertive, yet courteous. A response along the lines of, “I’m sorry, I can’t right now, let me come back to you when and if I can” resets the power dynamic in the conversation, putting you in control.

Read on for other key ways to say no and mean no, but do it kindly.


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Carol Williams
Efficient Productivity Systems